CATI interviewing
With more than 20 years experience of telephone interviewing - we really know what we're doing:
We are equally expert at speaking to Consumer or B2b targets
We have a unique expertise in surveying hard-to-reach audiences
And we achieve excellent response rates
We have the resources to meet your needs however large the project:
Our field team comprise more than 500 highly experienced, articulate interviewers
From our London-based call-centre we interview in over 62 countries covering all major world languages with native language spakers
24/7 operation from 80 CATI stations allows us to speak to your target respondents at the right time for them, wherever they may be
We guarantee a consistently high quality standard is maintained throughout:
Centralised project management for multi-country projects provides you the highest levels of consistency, applied learning and harmonisation of processes across all markets
Quality assured - every interview digitally recorded. We adhere to ISO 20252 and all interviewers are IQCS trained, and monitored by trained staff with the requisite local language skills
And keep you informed throughout the process...
We are always willing to advise on sample, questionnaire and fieldwork approach - use our expertise to win the job and get the most from your research
Our proactive management of your projects ensures that you are fully appraised of any issues as they arise along with recommendations as to what remedial action to take
And a dedicated link provides you with immediate secure access to progress and topline results
Designed and developed by The Plant
